Customer Care Specialist (Contract & Invoicing)

Customer Service & Contact Center Operations Bruxelles Full-time Belgium

Job Description

We are looking for a new, enthusiastic member to join our Customer Care department. The Contract & Invoice Specialist will be part of the Customer Care Team where support is given to the Field Sales teams in the Lead-to-Cash flow, from quote and agreement creation to administrative management of the customers within our systems, including complaints management. The Customer Care department consists of 8 employees, divided into 3 teams, Customer Care (Front & Back Office), Tender Desk, and the Business Process Owner Quote-to-Cash.

Your key tasks will be:

•You will be responsible for Customer Master Data: dashboards will help you find anomalies in our agreements – pricing, billing settings, route to market, status, SEPA, customer hierarchy, … - so that you can make corrections pro-actively to prevent future complaints to arise.

•You will investigate and solve Customer complaints related to agreements / master data: Find out root causes, make corrections and compensate the customer (credit note) when needed while ensuring good communication with the relevant internal stakeholders.

•You will manage and timely register customer conditions in the relevant system (Salesforce) during pricing change to reflect contractual agreements with our Customers.

•You will actively participate in improvement of our system and processes by raising & documenting issues to the Lead Customer Care Officer. You will be involved in testing system improvement & development as well.

•You will be trained as a back-up for multiple teams (back-office & complaints management) and will be supporting the colleagues in times of high workload peaks and vacation periods.

•You report to the Customer Care Team Manager.


•You have a bachelor degree or equivalent by experience;

• A first experience in a customer-oriented or administrative role (ideally in B2B) is a plus

•You are organized and accurate. You have an eye for details.

•You are service minded and can work autonomously

•System savvy: You have a good knowledge of Excel; previous experience in Salesforce and/or SAP is a plus

•Written and spoken excellence in Dutch. Good understanding of French and English.

Additional Information

What’s it like to work at JACOBS DOUWE EGBERTS?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JACOBS DOUWE EGBERTS: A coffee for every cup.

Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing – all across the world.

At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love.